Effective for all orders placed through order.champacatering.com

Welcome to Champa Catering & Events! To ensure the best experience for every customer, please review the following Terms & Conditions before placing your order.

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1. Online Orders & Event Information

When placing an order through our online store, you will be required to provide the following information at checkout:

• Delivery Date

• Delivery Time

• Event Date

This information ensures accurate scheduling and coordination for your catering needs.

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2. Delivery Fee

• A 5% delivery fee will be automatically applied to all orders requiring delivery.

• This fee covers transportation, fuel, and handling logistics.

• Delivery is available within our designated service area. If you're outside of that area, please contact us before placing your order.
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3. Order Deadlines & Changes

• We recommend placing your order at least 72 hours in advance of your event.

• For large orders (over 50 guests), at least 7 days’ notice is appreciated.

• Changes to your order must be submitted in writing at least 48 hours prior to the delivery date. Late changes may not be accommodated and may incur additional fees.
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4. Cancellations & Refunds

• Orders canceled at least 5 days prior to the delivery date are eligible for a full refund.

• Orders canceled less than 5 days in advance may be subject to a partial refund or store credit, at our discretion.

• No refunds will be issued for same-day cancellations or no-shows.
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5. Food Handling & Allergies

• Once delivered, food becomes the responsibility of the customer. It must be properly stored and served at safe temperatures.

• Please notify us of any dietary restrictions or food allergies when placing your order. While we strive to accommodate needs, we cannot guarantee an allergen-free kitchen.
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6. Rental Items & Setup (If Applicable)

• If your order includes rental items (e.g., chafing dishes, serving utensils), you are responsible for their return in clean, undamaged condition.

• Setup services are available by request for an additional fee and must be arranged in advance.
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7. Liability & Force Majeure

• Champa Catering & Events is not responsible for delays or cancellations caused by events beyond our control, such as extreme weather, accidents, or natural disasters.

• We are also not liable for any incidents arising after delivery, including allergic reactions or improper food handling by guests or hosts.
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8. Contact Us

For questions, changes, or special requests, please contact our team:

Email: [email protected]
Phone: 385-910-4596
Online Ordering: order.champacatering.com

Thank you for trusting Champa Catering & Events. We’re honored to be a part of your celebration!